Understanding the Role of a Geriatric Care Manager

Learn how a geriatric care manager can help families navigate complex healthcare, housing, and support systems for older adults.

1. What a Geriatric Care Manager Does. A geriatric care manager acts as a professional guide for families. They typically begin with a comprehensive assessment to identify an individual's physical, emotional, and social needs. Based on this, they can help create a customized care plan that might include coordinating medical appointments, vetting home care agencies, or assisting with the transition to a new living environment. Because these professionals are often trained in nursing, social work, or gerontology, they offer a clinical perspective on the aging process. They serve as a bridge between the family and the healthcare system, ensuring that different providers are communicating and that the individual's preferences remain central to the care plan.
2. Navigating the Decision-Making Process. Many families find it helpful to engage a care manager during a transition, such as after a hospital stay or when daily tasks become increasingly difficult. A care manager can provide an objective viewpoint, which can be particularly useful when family members hold differing opinions on the best path forward. They do not make decisions for the family; rather, they provide the data, options, and professional context necessary for the family to make informed choices. When hiring a care manager, families often look for those with relevant certifications and experience in the local area. It is common to ask about their professional background, how they charge for services, and their process for communicating with family members who may live in different geographic locations.