How to Help a Parent Use Rideshare or Delivery Apps

A step-by-step guide to teaching older parents how to safely use rideshare and delivery apps for greater independence.

1. Start with the basics. Begin by explaining what rideshare and delivery apps do in simple terms. Show your parent how these services work by using an app yourself while they watch. Let them see you order a ride or meal from start to finish. Download the apps onto their phone together, and help them create accounts using their information. Make sure they understand that payment happens automatically through the app, so they don't need cash.
2. Set up the account properly. Use their primary phone number and email address when creating accounts. Add a payment method they're comfortable with - many parents prefer using a credit card over a debit card for security. Set their home address as a favorite location to make ordering easier. For rideshare apps, also add frequently visited places like their doctor's office, pharmacy, or your home as saved locations. Write down their username and password in a safe place they can reference.
3. Practice together multiple times. Walk through the process step-by-step several times before they try alone. For rideshare: show them how to enter a destination, confirm the pickup location, choose the right car type, and track the driver's arrival. For delivery: help them browse restaurants, add items to their cart, review the order, and track delivery. Let them do the actual tapping and swiping while you guide them verbally. Practice during low-stress times, not when they actually need a ride or food urgently.
4. Address safety concerns. Teach them to verify the driver and car before getting in by checking the license plate, car model, and driver photo. Show them how to share their ride status with family members through the app's safety features. For delivery, explain how to add special delivery instructions like 'leave at front door' or 'ring doorbell.' Discuss what to do if something goes wrong - how to contact customer service through the app, and when to call you or other family members for help.
5. Create a reference guide. Write down the steps in large, clear handwriting or type them in a large font. Include screenshots of each screen if possible. Create a simple checklist they can follow: 'Open app, enter destination, confirm pickup location, choose car, wait for driver.' Keep this guide near their phone charging station. Include important phone numbers for the rideshare companies and your contact information in case they need help.
6. Start with small, familiar trips. Begin with short rides to places they know well, like a nearby grocery store or pharmacy. Order delivery from restaurants they're familiar with rather than trying new cuisines. Schedule practice runs when you can be available by phone to help if needed. Gradually work up to longer trips or more complex orders as their confidence grows. Consider riding along for the first few trips to help them feel more secure.