How to Prepare for Telehealth Appointments with Kids

Practical steps to help parents organize information, manage child engagement, and ensure a productive remote visit with a healthcare provider.

  1. Gathering Essential Information. Before the call begins, many parents find it helpful to create a 'cheat sheet' of the child's recent symptoms. This might include a timeline of when symptoms started, a record of temperature readings, and a list of any over-the-counter remedies already administered. Having this data ready prevents the stress of trying to recall details while the camera is on. Additionally, ensure you have a clear list of current medications and dosages, as well as the contact information for your local pharmacy. If the provider needs to see a specific area of concern, such as a rash or an injury, consider taking clear, well-lit photos beforehand to upload or share during the call if the video quality is insufficient.
  2. Setting Up the Environment. A quiet, well-lit space is essential for a successful virtual visit. Natural light or a bright lamp facing your child—rather than behind them—helps the provider see physical signs like skin color or throat inflammation more clearly. Test your audio and video settings on the platform at least 15 minutes before the start time to troubleshoot any technical barriers. Many families also choose to set up a 'distraction station' for the child. Having a quiet activity like coloring or a favorite book can help keep a child engaged and calm while you speak with the professional, allowing you to focus on the conversation without constant interruption.
  3. Managing the Appointment Flow. It is common for children to feel shy or uncomfortable during a video call. Some parents find success by doing a 'practice run' where they video chat with a relative so the child becomes accustomed to seeing faces on a screen in a clinical context. During the actual appointment, be prepared to act as a bridge between your child and the provider, relaying their verbal responses if they are too timid to speak. Keep a notepad and pen nearby to jot down instructions, follow-up steps, or medication names. If you are uncertain about any advice given, it is always appropriate to ask the provider to clarify or to request that they send a summary of the visit through the patient portal.