How to Find Community Resources for a Family in Crisis

A practical guide to finding emergency assistance, support services, and community resources when your family faces a crisis.

  1. Start with 211. Dial 2-1-1 from any phone to reach your local United Way helpline. This free service connects you with local resources for food, housing, utilities, healthcare, and more. The operators speak multiple languages and can text you a list of resources. You can also visit 211.org to search online by your zip code.
  2. Contact Your Local Government. Call your city hall, county office, or township building. Ask to speak with someone in social services or community assistance. Many local governments offer emergency funds for rent, utilities, or other basic needs. They can also connect you with state and federal programs you might qualify for.
  3. Reach Out to Faith Communities. Churches, synagogues, mosques, and other religious organizations often help families regardless of whether you're a member. Many have food pantries, emergency funds, or volunteer networks ready to assist. Even if you don't attend services, most welcome calls from families in need.
  4. Check with Schools and Libraries. School counselors and social workers know about local family resources and can often make referrals. Public libraries frequently have community resource lists and may host social services representatives. Some libraries also offer free meals, computer access, and quiet spaces when you need them.
  5. Look into Nonprofit Organizations. Search online for '[your city] family assistance' or '[your county] emergency help.' Organizations like the Salvation Army, Catholic Charities, and local community action agencies offer various services. Food banks, homeless shelters, and crisis centers can provide immediate help and connect you to longer-term resources.
  6. Explore Government Assistance Programs. Visit your state's health and human services website or local Department of Social Services office. Programs like SNAP (food assistance), TANF (temporary cash assistance), Medicaid, and housing assistance can provide crucial support. Apply even if you're not sure you qualify—eligibility requirements vary and change.
  7. Connect with Healthcare Resources. Community health centers offer sliding-scale fees based on income. Hospitals often have financial assistance programs and social workers who can help with resources. If you or your children need mental health support, look for community mental health centers that offer affordable counseling.